Operations Manager

About Us
Animal Emergency Australia (AEA) is a network of independent emergency hospitals, general practices, veterinary support, and educational services across Australia. At our core, AEA exists to help veterinary professionals do and be their best. We invest in our team members’ work-life balance, career progression, and personal development, empowering them to excel in the field of veterinary medicine while making a meaningful impact on the lives of animals.

What sets AEA apart is our employee-owned model, a distinctive structure that places decision-making power in the hands of our dedicated team. With no external stakeholders, our focus remains solely on the health and happiness of every pet. This ethos resonates through the newly established Animal Emergency Services (AES) Hawthorn East Hospital, a state-of-the-art facility equipped with cutting-edge veterinary medical technology.

About the Clinic
From advanced imaging and diagnostic tools to fully equipped surgical suites, our hospital is designed to handle a diverse range of small animal emergency cases. At AES Hawthorn East, we empower veterinary professionals with the means to respond swiftly and effectively, ensuring optimal patient outcomes.
Through collaboration with Tooronga Veterinary Hospital, the general practice arm of our purpose-built facility, we are set to provide life-saving services for over 10,000 local pets, offering numerous career prospects for veterinary professionals across Melbourne.

About the Role
This is a full-time permanent role at AES Hawthorn East. The Operations Manager will be responsible for planning, implementing, and supervising the day-to-day operational routines, equipment, and assets of the hospital to ensure operational effectiveness.

• Management of day-to-day operations including operational decision making
• Establishing new processes to enhance operational efficiency and productivity
• Participate in senior management strategic planning meetings
• Plan and forecast to meet strategic operational business goals
• Inventory and Equipment management including budget management and reporting
• Strong management and oversight of all Workplace Health and Safety compliance reporting requirements
• Support the Hospital Director in fostering the growth and development of the new hospital by providing support across all operational areas
• Foster a harmonious and professional work culture

About You

• Minimum 4 years’ experience working in an Operational and Leadership role (Veterinary or Healthcare experience desired)
• Project management experience is highly desirable
• Strong ability to drive exceptional performance and deliver operational excellence
• Demonstrated planning, time management and organisational skills, particularly in managing multiple tasks and multidisciplinary issues to achieve business goals and meet deadlines
• Strong interpersonal skills to engage and build relationships with colleagues, team members and key stakeholders
• Impeccable integrity, ethics, and professionalism along with empathy for others and a love of animals
• High level of dependability in all aspects of the job, including the ability to be calm and take accountability for actions
• Positive, solutions-focused attitude with strong negotiation, influencing and persuasion skills

About the Benefits

• Attractive salary $80, 000 – $100, 000 + Super + 17.5% Annual Leave Loading
• State-of-the-art hospital with 8 consult rooms, 3 theatres, CT, dedicated canine and feline ICUs, 35 under cover car parks and much more!
• Pet well-being discounts (including discounted treatment and products)
• Discounted gym memberships (Fitness Passport) 
• Work-life harmony with flexible roster structures and work arrangements
• Dedicated wellbeing committee for our team
• Access to our Employee Assistance Program (psychology, nutrition, sleep)
• Strong internal Continuing Education programs
• We promote and recruit from within
• The opportunity to transfer across the company to fulfil your further career aspirations.
• Weekly food deliveries & stocked snack cupboards
• A fun, collaborate and fully supportive team that mentor and develop you for greater heights. Work hard and play hard together.

If you’re ready to make a lasting impact on the lives of pets in need, apply now! Or reach out to [email protected] with any questions.