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IT Support Manager


IT Support Manager

Work Type:

Job Description:

Work Type – Full-Time – flexible working arrangements

The Job

As part of the awesome IT team, the IT Support Manager will lead and deliver IT services under the direction of the COO, by providing Strategic and Operational oversight of AEA technology platforms, while ensuring delivery of services in accordance with IT service level agreements.

The TSM will identify and develop operational capability in line with the Strategic Plan of AEA and will provide pro-active, customer centric, demand driven and enhanced IT support for all Animal Emergency Australia’s (AEA) practices and department team members.

The TSM will also deliver technology enabled change in line with the Strategic direction, and enable operational and maintenance support for Desktop, End User, servers and networks, including Internet access, Voice systems, and  WiFi Systems.

The Location

Flexible work arrangements with min. 3 days on location as required. Head office is in Springwood, Brisbane

Our People

We have campers, runners, podcasters, swimmers, mothers, fathers and every other variety of person. We have happy people, caring people, developing leaders, family people! You will find family here. You will find friends here and if you like, bring your friends too!!

“We challenge the heart, support the mind, thrive on trust and operate with integrity, compassion and kindness in everything we do.”

Job Requirements:

All About You

  • An awesome IT Guru and Manager with tertiary IT qualification and a minimum of 4 years’ experience in similar role
  • A strategic thinker with excellent communication skills and problem-solving aptitude
  • Demonstrated ability to provide operational guidance and day to day supervision of a virtual team across multiple sites, make decisions and determine priorities.
  • Demonstrate personal drive and integrity by accepting personal responsibility for completion of work
  • Exhibit effective prioritisation and time management skills to deliver agreed outcomes on multiple projects within set timeframes and within a high-pressured environment.
  • Experience with the support and installation of data networking across multiple sites
  • Strong Microsoft Windows Server administration skills, together with the ability to manage firewalls, and VPN remote implementation
  • Hands-on experience with hardware maintenance and installations, e.g. printers and other peripherals
  • Knowledge of x-ray, medical imaging, and Audio Visual/Remote Conferencing technologies (highly regarded – not essential)
  • An understanding of software licencing process, management, and compliance.
  • Ability to conduct technological analyses and research

 Benefits and Cool Stuff

  • An appealing salary that will reflect your abilities and future performance in the order of $110,000-130,000 + Super
  • 4 weeks’ paid leave
  • A Continuing Education allocation to assist with your Career Growth appox.  $5000 in PD over 2 years
  • Opportunities for additional training in Leadership, Specialisation and Management
  • The opportunity to transfer across the company to fulfill your further career aspirations
  • Employee Pet Wellness discounts
  • Work life harmony
  • A fun, collaborate and fully supportive team that mentor and develop you for greater heights. Work hard and play hard together!


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April 11, 2022

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