Client Care Representative

About PVE 
Perth Vet Emergency (PVE) is a fast-paced and progressive emergency service located in our 2 well renowned PVE hospitals based in Yokine and Canninton. We are a trusted leader in Emergency and Critical Care (ECC) for small animals and our vision is to set the highest possible standard for ECC medicine in Australia. We have an inclusive and compassionate team of Client Care Representatives, Management, Nurses, and Veterinarians. 
 
About the Role 
Our Client Care Representative role is the main connection between our clients and the technical team. This position is responsible for ensuring our clients and their pets have the best possible experience whilst in PVE care, from the time they come through our doors to when they leave and beyond. We are a team of thoughtful and considerate people who show empathy and compassion. We greet everyone with a smile on our face and kindness in our hearts, regardless of the emergencies that are occurring behind closed doors.  
 
This role will require rostered shifts on a variety of weekends, weekdays/nights, and public holidays to continue delighting and supporting our clients. Senior Client Care Representative role is available for the right person! 
 
What does CCR life look like at PVE? 
 Continually going above and beyond to ensure our clients and their pets experience exceptional client service 
Confidently communicating pet updates to clients and answering their queries 
Collaborating with the broader PVE team regarding updates, pet’s needs and finance information 
Assisting clients with finance and insurance claims 
Accurately completing a range of administrative functions including data entry, phone queries, and finance processing 
Supporting our hospital team in an animal attendant capacity during quieter periods 
  
What does our ideal candidate look like? 
 Ideally, A minimum of 1-2 years of experience in a veterinary environment 
**Nurses with a passion for client experience are encouraged to apply and will be paid according to their qualifications 
Knowledge of animal handling, behaviours and care (preferred) 
Knowledge and experience of animal triaging (preferred) 
Thrives in fast-paced environment and stays calm under pressure 
Warm personality that loves engaging and building positive relationships with people and animals 
Confident and comfortable with systems, procedures and managing funds 
Strong time management and organisation skills 
Multi-tasking superstar 
License and reliable transport due to the nature of shift work and location 
Flexibility to participate in a casual roster spanning across Yokine and Cannington locations 
Adaptable and motivated to jump in and assist the hospital team 
  
What are the benefits of working for PVE? 
 Ongoing training and career pathing in a professional environment 
Harness work/life balance with a shift work role  
Discounted veterinary treatments and products for your pet/s 
Access to ‘Fitness Passport’ (government-run discounted gym membership for yourself and family 
Dedicated well-being committee and initiatives across the group (including Employee Assistance program, team events) 
Being a part of our veterinary emergency community, providing world-class services for animals needing emergency and critical care 
Free parking 
  
If this sounds like you then click apply today with a copy of your resume and a cover letter answering the below 3 questions. Please reach out to [email protected] for any further information! 
 
1.What has made you apply for the position with PVE? 
2.What role and impact have animals played in your life? 
3.What is a quote or mantra that you live by and why?