Client and Community Engagement Coordinator

About the Role: 
Are you a compassionate communicator who loves animals and thrives in a role that bridges the gap between pet owners and veterinary professionals? Animal Emergency Australia (AEA) is seeking a dedicated Client and Community Engagement Coordinator who embodies just that. In this pivotal client liaison role, you will be the heart and voice of AEA, ensuring our clients’ experiences are nothing short of exceptional. 

Ideal candidates will have a background in the veterinary profession, preferably having worked as a Client Care Representative (CCR). Your understanding of the nuances of veterinary care and your ability to navigate conversations with distressed pet owners with empathy and professionalism will be key. This role demands exceptional communication skills, a deep love for animals, and a genuine desire to make a difference in the lives of pets and their families. 
Join us at AEA, where your passion for animals and your communication expertise will help us continue to provide outstanding care and support to our clients and their beloved pets. Together, we can make a significant impact on the veterinary emergency and critical care landscape in Australia.  
 
As a Client and Community Engagement Coordinator, you will play a crucial role in shaping the online reputation and client engagement of AEA. Working closely with the Marketing Manager, the wider Marketing Team, and regional CCR Teams, you’ll coordinate reviews, manage communications, and work on process improvements to ensure a positive online presence for our organization. Please note this role is a permanent part-time position with approximately 16-20hrs per week.

Key Responsibilities: 

• Administration
• Review Management
• Follow up with clients post-visit, addressing their queries and directing medical concerns appropriately. 
• Generate and respond to reviews on platforms like Google Business Profile, ensuring timely engagement. 
• NAP Listings Management:
• Ensure accurate and updated information across major online listings.
• Enhance client engagement by managing and updating online photos and descriptions. 

About You:

• Veterinary profession experience preferred
• Exceptional oral and written communication skills. 
• Proven ability to build and maintain client relationships. 
• Experience in a fast-paced environment with competing priorities. 
• Proficiency in Microsoft Office Suite. 
• Familiarity with Google Business Profile; Canva or graphic design skills are a plus. 

 
About the Benefits:

• Hourly rate approximately $29 + Super + 17.5% Annual Leave Loading
• Fitness Passport
• Pet well-being discounts (treatments & products)
• Work-life harmony 
• Access to our Employee Assistance Program (psychology, nutrition, sleep)
• Hybrid and flexible working environment
• A fun, collaborate and fully supportive team that mentor and develop you for greater heights. Work hard and play hard together! 

If you’re ready to make a difference, then click apply today.