- Competitive salary + 17.5% leave loading + super
- Lead with heart in a fast-paced emergency vet hospital
- Access to training, leadership development, and career progression
Join our Underwood team (Animal Emergency Service & Pet ICU) and play a key leadership role in delivering an exceptional experience for clients, patients, and referring vets.
About the Role:
We are seeking an experienced Client Care Manager (CCM) to lead our dynamic front-of-house (CCR) team. This role is pivotal in ensuring a positive, seamless, and compassionate experience for every client — from emergency arrivals to aftercare follow-up.
As Client Care Manager, you will:
- Lead and coach a team of Client Care Representatives
- Champion a culture of empathy, accountability, and service excellence
- Oversee FOH operations including rostering, workflows, and service delivery
- Drive referral relationships and community engagement
- Collaborate with hospital leadership to deliver business growth and exceptional care
About You:
You’re a natural leader who thrives in a fast-paced, client-facing environment and enjoys leading a team with heart and purpose, whilst ensuring high level of standard in service and customer experience.
You’ll bring:
- Leadership experience managing a team in a customer-focused environment
- High-level communication, conflict resolution and coaching skills
- Proven ability to manage operations and improve service workflows
- Marketing or community engagement experience (desirable)
- Veterinary, medical or emergency services background (advantageous, not essential)
Why Join Us?
- Competitive wages ($85,000-$92,000) + 17.5% Annual Leave loading + plus super
- Significant discounts on pet treatments and products
- Access to our Fitness Passport program
- A dedicated wellbeing committee offering resources like mental health first aid, flu vaccinations, and wellness podcasts
- Comprehensive Employee Assistance Program (psychology, nutrition, and sleep support)
- Career development opportunities, including leadership, and management training
- The ability to grow within the company, with internal promotions and transfers available
- Flexible roster structures for improved work-life balance
- Practical perks like stocked snack cupboards
Apply Now
Step into a leadership role that makes a difference – for pets, clients, and your team. Click apply today!
