AES Logo
1 Lexington Road

Weeknights: From 6pm
Weekends: Fri 6pm until Mon 8am
Public Holidays: 24 Hours

No appointment required.

Welcome to Underwood

The largest of the Animal Emergency Service hospitals, Underwood is home to over 80 team members including vets, vet nurses and support team members. The hospital is also one of the busiest – the team can see in excess of 80+ patients on their busiest day, all requiring emergency vet care.

Because of its central location to the CBD and proximity to some of the local forests, the after-hours emergency hospital sees both domestic pets and wildlife.

Our team has a real soft-heart for relocating lost pets with their owners, and they cherish good samaritans who help protect local wildlife by bringing them in when they’re injured or sick.

Working in Underwood gives you a taste of all worlds – you’re exactly half-way between Brisbane CBD and the Gold Coast! On any given day you can choose to explore Southbank, enjoy a meal on Grey St or catch a City Cat to Eagle St pier.

If that’s not your thing, you could take a drive to the beaches of the Gold Coast, where you’ll find Miami Marketta, Broadbeach Pavilion or pop into one of the many theme parks. You’ll be afforded the opportunity to explore these areas because we work during the night-times, and your days will be free (after catching some zzz’s!).

You’ll get to roll up your sleeves working in the Underwood hospital, where critically ill pets are often referred to from vet practices interstate.

You’ll have access to ground-breaking medicine and equipment, plus access to Pet ICU.

Get in touch with us today for a tour around the hospital and to see if this is the right place for you.

our core values

  • Accountability and Integrity
  • We aim for Excellence
  • We are Self-motivated
  • We are Calm and Offer Solutions
  • We Communicate with Openness and Honesty
  • We Show Respect
  • Empathy for Animals, Our Clients and Each Other


Demelza Booth

Operations Manager

Demelza is Operations Manager at AES Underwood. Prior to joining the Animal Emergency Service, Demelza worked in health regulation and brings a solid history in operations management. Demelza describes just […]

Rikki-lee Dess


Rikki-lee grew up on a farm in Dubbo and that’s where her love of animals started. After working in all different industries, Rikki-lee decided she needed to work with animals […]

Leanne McGrath

Assistant Nurse Manager

As Assistant Nurse Manager, Leanne has seen some interesting cases in our hospital. One of the most memorable was a Pomeranian who had received large wounds after being attacked by […]

Dr Rob Webster

Director & Veterinary Specialist

In 2014 Dr Rob Webster became a specialist in veterinary emergency medicine and critical care. Rob has been working full-time as an emergency vet for 14 years, and his training […]

Dr Gerardo Poli

Hospital Director Underwood

Gerardo completed his Bachelor of Veterinary Science at the University of Queensland in 2008. He graduated with first class honours and was awarded valedictorian of his year. After graduation, he […]

Dr Simon Lemin


Dr Simon Lemin graduated from the University of Queensland in 1990 and after seven years in general practice, switched to the challenges and stimulation of emergency practice. He joined forces […]

Dr Alex Hynes

Director and Chief Client Officer

Dr Alex Hynes is a director and senior clinician at Animal Emergency Service. Her passion for helping animals and talent in the field of emergency pet care has led to […]