Pioneering Patient Excellence at Animal Emergency Australia

A Legacy of Employee Ownership: Our employee-owned model ensures that we remain at the heart of veterinary excellence, driven by the constant pursuit of better patient outcomes!

At Animal Emergency Australia, we aspire to being more than great veterinary professionals. Our company was founded when a small group of veterinarians and nurses decided they could ‘do better’ than the status quo and purchased a single emergency practice in 2005. From that moment we took on the challenge of shaping the future of emergency veterinary care. Over the 18-year journey from that purchase, we have grown to become Australia’s largest employee-owned veterinary group.

Although our aspirations have grown, this commitment to continual improvement of patient outcomes remains our driver. We believe that the only way to reform veterinary business is through the constant pursuit of better outcomes for patients. These outcomes must be monitored, and our systems, processes and training adapted to support incremental improvement. We can do this as an employee-owned business, in contrast to others who must respond to external shareholders, not necessarily aligned with the same goal.

For our clients, employee ownership translates to a level of care that goes beyond professional duty. When you entrust us with the well-being of your pets, you can rest assured that they are in the safe hands of people who are not just employees but dedicated owners. Every member of our team is passionate about making a difference in the lives of animals, driven by a genuine love for the work they do.

Being employee-owned means our team has a say in how we operate. There are no external shareholders influencing our decisions, allowing us to prioritise what matters most – the health and happiness of your pets. This unique structure empowers us to channel profits back into our facilities, invest in continuous training for our team, and maintain our commitment to better patient care.

“Although our aspirations have grown, this commitment to continual improvement remains our driver. We believe that the only way to reform veterinary business is through the constant pursuit of better outcomes for patients.”

Dr Rob Webster, Co-CEO of AEA, Specialist in Emergency and Critical Care

“Although our aspirations have grown, this commitment to continual improvement remains our driver. We believe that the only way to reform veterinary business is through the constant pursuit of better outcomes for patients.”

Dr Rob Webster, Co-CEO of AEA, Specialist in Emergency and Critical Care

When you engage with Animal Emergency Australia, you are not dealing with a faceless corporation; you are speaking directly to the owners — the very individuals who care for your pets when you need us most. Our vision and values are not dictated by distant executives; they are set by the familiar faces you encounter during your visits.

Our Purpose

The constant pursuit of better patient health.

Our Hospital Goals

To consistently deliver competent, efficient, veterinary patient care, while also striving to enhance the safety of our patients and the well-being of our team.

Our Niche

Helping people helping animals.

For our employees, being part of Animal Emergency Australia means more than a job; it is an opportunity to shape the future of our practice. Our team actively contributes to decisions that influence everything from the allocation of profits to the colour of our uniforms. If you are seeking a workplace where your voice matters, where you have a say in the direction we take and a stake in the outcome, we invite you to join us.

We are always on the lookout for individuals who embody the spirit of Animal Emergency Australia, who want to grow professionally as well as personally. If you are ready to be an integral part of a team that is pushing the boundaries to elevate professional standards, click here to explore opportunities and embark on your journey with us today. Together, let us continue pioneering excellence in veterinary care.

Want to find out more about AEA?

A Team Working Towards Patient Outcomes

Veterinary professionals at AEA know a high standard of patient care cannot be achieved alone. We believe every successful case requires the collaboration of a cohesive team from the moment a patient enters a clinic to the moment they’re discharged.

That’s why every one of our clinics has dedicated teams of veterinarians, specialists, nurses, and client care representatives. Each team member shares their strengths in order to assist and support each other during every step of the patient care journey.

A Commitment to Continuous Learning

Animal Emergency Australia takes on the responsibility of training and teaching and developing our veterinary team members into becoming competent and confident emergency and critical care veterinarians. We focus on the three key fields that make for great emergency vets:

  • Clinical and technical skills – mix of theory and practical training, both in the hospital and outside of the hospital.
  • Professional development – the mindset, the tools and strategies you need to perform at your best
  • Personal development – help you develop the right habits and practices to support your clinical skills and knowledge and professional development

Company and Clinic Culture at AEA

AEA is dedicated to providing an innovative, flexible, and stimulating workplace where veterinary professionals can learn, thrive and grow. We understand work-life balance in the veterinary industry is a priority.

At Animal Emergency Australia, our teams of veterinary professionals value kindness, authenticity, compassion, and are eager to take on challenges as a team to support our patients in their times of need.

Our Focus on Excellent Patient Outcomes

Every single case that walks through the door is different. That’s why we focus on providing every single patient with the best possible outcome, which involves:

  • Appropriate management options for each individual case
  • Detailed diagnostic plans and treatment catered towards the patient
  • Emphasis on triage with priority to patients with the most urgent conditions
  • High standard of communication among teams and clients
  • Professional and ethical approach to all cases
  • Attentive level of patient care and monitoring

What Educational Opportunities Does AEA Offer?

Animal Emergency Australia has its own veterinary education business, Veterinary Education & Training. VE&T, as a part of AEA group, brings education and tailored clinical programs to the broader veterinary community, all under the banner of Improve Veterinary Education.

Animal Emergency Australia vet smiling with dog